Storage Operations Manager

Location: Bella Vista, New South Wales
Job Type: Contract
Posted: 13 days ago
Contact: Nick Munro
Reference: 182067_1519965728

Storage Operations Manager

The Role:

This national brand is building a top team to support and expand their current back and storage environments. In this role you will be working within a large team so must have strong interpersonal skills. You must also be a technical person, however the role is not hands on.

Key Responsibilities

  • Ensuring Operational Excellence in all activities of the storage team.
  • Develop an in-depth understanding of the internal storage landscape.
  • Adherence to IT Service Management disciplines and company methodologies.
  • Identification, Mitigation and elimination of risk in the storage environment
  • Sound and logical solutions to address or resolve issues, risks and opportunities.
  • Ensure that the culture of customer service and satisfaction is maintained at all times by the team, with responsiveness to customer needs and pro-activity to business and technical requirements.
  • Work directly with Storage and backup Service Owners to provide feedback on the performance of their service
  • Review and provide feedback on documentation as required.
  • Ensure effective Knowledge Management through the collection, documentation and Life Cycle Management of knowledge documents.
  • Provide After Hours support on a rotating rostered basis
  • Creation, socialisation and enforcement of Operations Standards.

Skills & Experience

  • A strong track record supporting Large Enterprise backup and storage environments
  • Previous experience working in a multi sourced environment.
  • Experience in working within a large organisation at the enterprise level.
  • Previous experience with EMC storage and backup equipment.