Title: Major Incident Manager
Location: Canberra
Type: Permanent
Summary:
To conduct incident management across the defined environment. Providing SME knowledge and guidance in order to govern and fulfil the Incident management capability.
Key Accountabilities
- Provide governance and SME knowledge of the Incident Management environment.
- Monitor the Incident queues and ensure all tasks are completed within contracted SHIs.
- Conduct trend analysis and identify shortfalls in knowledge, templates and training.
- Chair Weekly Incident Management forums.
- Work in conjunction with Problem and Major Incident specialists in order to conduct proactive problem management and early identification of potential High Priority Incidents.
- Ensure all contract deliverables are met.
- Provide input in to daily, weekly and monthly reporting requirements.
- Action customer requests as required.
Experience
- Over 3 years' experience in Incident Management
Apply Now and for more information, please contact Archna Singh on 02 6245 1708 quoting Job Reference: 246720
