ICT Assistive Technology Support Specialists will provide assistance with technology equipment for people with disabilities, including helping individuals to understand and operate technology devices and services, such as computers and mobile phones. These specialists are tasked with supporting individuals in the use of assistive software such as JAWS, Dragon Naturally Speaking, and ZoomText, and it's important that they maintain a positive attitude along with strong communication skills to explain technical terms to those with no technical background. Specialists will analyse individual's conditions to develop functional solutions to support assistive technology users.
Responsibilities:
- Identify and monitor workflow, develop mitigation strategies and escalate issues as appropriate; Perform independent investigation and analysis;
- Develop and maintain strong working relationships with key internal stakeholders and collaborative relationships with external stakeholders;
- Represent the Branch on internal working groups and the NDIA in meetings and negotiations with other government and non-government entities;
- Timely resolution of incident, problem and service requests;
- Reporting on incident, problem and service requests key process metrics;
- Develop and evaluate technology solutions to support specific individuals;
Skills and experience:
- Demonstrated experience in supporting people with disability make use of their ICT services
- Comprehensive understanding and knowledge of ICT assistive technology solutions, their functionality and interoperability in a government work environment
- Demonstrated experience managing and packaging applications for government use on a distributed network, including the Cloud.
- Extensive knowledge of Australian Government legislation and policy on disability, inclusion, and ICT accessibility
- Ability to work in an Agile, high paced environment
Citizens and Permanent Holder's are welcome to apply
For more information or a confidential discussion, please contact Josie Bandiola on 02 9054 8710 quoting reference 212469.
To apply please click the 'Apply Now' button.
