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ICT Manager

Job Title: ICT Manager
Contract Type: Permanent
Location: Melbourne, Victoria
Industry:
Salary: Negotiable
Reference: 245110
Contact Name: Pragna Katta
Contact Email: pragna.katta@peoplebank.com.au
Job Published: April 05, 2022 16:47

Job Description

Title: ICT Manager

Location: Melbourne/Adelaide & Brisbane

Type: Permanent

About the role

  • The function of the Technical Services Engineering Manager is to Oversee & Manage Technical Engineers & Engineering Experts with build, design of Deployment, from Pre-stage, to configure, Build and Deployment of PCs & similar equipment.

Responsibilities:

  • Oversee the Documentation, Pre-stage, configure, Build and Deploy PCs
  • Senior Escalation point for deployment team for technical and process issues
  • Support of desktop infrastructure and service across multiple technology streams including Hardware, OS, Software, Networks, Server, Print etc.
  • Manage key Internal/External stakeholders from Customer facing through to the wider program Team
  • Respond and resolve incidents and SRs within agreed SLA's for the project
  • 5+ years in a similar role, overseeing technical implementations & technical teams
  • Delegate work to Technical Services Team & manage your direct reports
  • Asset refresh, relocation deployment and decommission maintaining data integrity within the CMDB.
  • Maintenance and housekeeping of client's physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
  • Manage project manager expectations by keeping them updated as their case progresses, notifying of any delays.
  • Ensure all clients interactions and activities are logged and maintained in the clients Service Management tool.
  • Ensure prompt escalation of any operational issues.
  • Be aware of WHS practices, instructions and policy as set out.
  • Liaise with customer and other stakeholders to determine and document user IT and AV requirements.

Desired Skills:

  • Demonstrated technical knowledge of hardware and peripherals i.e. workstations desktop PC's, printers, media and audio-visual equipment.
  • Demonstrated knowledge of desktop & software applications i.e. Operating Systems (Windows 7 through 10), Microsoft Office, Antivirus software and systems.
  • Demonstrated working knowledge of basic IT infrastructure
  • Extensive experience managing complex stakeholders both Internal & External
  • Strong verbal and written communication including the ability to articulate technical information to the targeted audience.
  • First class communications & Professional customer centric focus.
  • Demonstrated experience and knowledge of the use of an incident management toolsets

For more information or to apply, please contact Pragna Katta on 02 6245 1706 quoting Job Reference: 245110