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Senior Systems Engineer x 2

Job Title: Senior Systems Engineer x 2
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 175919_1501809409
Contact Name: Nick Munro
Contact Email: nick.munro@peoplebank.com.au
Job Published: August 04, 2017 11:16

Job Description

Senior Systems Engineer

The Role:

Provide and co-ordinate immediate response for Priority Incidents related to Continuously Available technology services, while also performing and co-ordinating release deployment and patching activates.

Responsibilities:

  • Establish, maintain and follow and processes and procedures for priority incident immediate response, and software release deployment for high and continuously available technology services.
  • Perform and co-ordinate technology changes (eg. patches, software updates) to RITS, FSS and BK NPP systems.
  • Retaining knowledge of all system components and end to end transaction data flows within RITS, FSS and BK NPP solutions.
  • Review technical support processes and documentation to improve quality
  • Low level problem solver, be able to provide first and second level technical support. Escalation where required.
  • Work shift rosters as required.
  • Provide professional customer service, while ensuring timely resolutions and escalations.
  • Provide a high level of customer service, while helping educate staff on Bank continuously available services and systems.
  • Ensure all issues and requests are accurately recorded in the service desk system.
  • Adhere to Bank and IT Department policies and procedures.
  • Maintain compliance of the Bank's standards.

Requirements:

  • Bachelor's Degree or equvilant.
  • Available for a 24/7 roster.
  • Demonstrable working knowledge of enterprise systems management, including configuring and modifying infrastructure objects and alerting thresholds.
  • Knowledge of LAN/WAN environments and technologies.
  • Understanding of TCP/IP networking.
  • Previous experience in an IT technical support or operational role within a medium-large environment.
  • Must have history of completing tasks with minimal supervision.
  • Experience in implementing process improvements.