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IT Service Engagement Specialist

Job Title: IT Service Engagement Specialist
Contract Type: Contract
Location: Brisbane CBD, Queensland
Industry:
Salary: inc super
Reference: 242332_1641433407
Contact Name: Moitri Banerjee
Contact Email: Moitri.Banerjee@peoplebank.com.au
Job Published: January 06, 2022 12:43

Job Description

Role - IT Service Engagement Specialist

Location - Brisbane CBD

Duration - Initial till end of July'22

+ possible extensions

Day rate

About the role
Seeking an IT Service Management Specialist with strong incident management (ITIL / ITSM) background for one of our mining sector clients based in Brisbane

Responsibilities

  • Assisting to uplift communications particularly around major incidents
  • Define, develop and report Customer feedback highlighting issues and wins
  • Establish a process to manage consistent customer survey feedback within the team
  • Support the Service Transition to Support / Operations

Skills and experience

  • Strong ITIL background / Certification
  • IT Service Management practices, processes and tools
  • Experience in Critical incident /change / problem management
  • Exposure to different communication channels and uses
  • Industry practices in relation to communications, customer satisfaction management and service transition
  • Experience working in a SIAM / ServiceNow
  • Experience working in a complex, multi-provider environment


For more information , please contact Donna Prince on 07 3003 7645 OR Moitri on 07 3003 7647 quoting reference 242332.

To apply please click the 'Apply Now' button.