ICT Helpdesk Team Leader

Job Title: ICT Helpdesk Team Leader
Contract Type: Permanent
Location: Northern Suburbs Adelaide, South Australia
Salary: Negotiable
Start Date: ASAP
Reference: 246841
Contact Name: Matthew Chatterton
Contact Email:
Job Published: May 31, 2022 18:55

Job Description

Peoplebank are recruiting for an IT Helpdesk Team Leader to work on a permanent basis for one of our clients based in the Northern suburbs (about 30mins North of the Adelaide CBD).

Joining this growing organisation in the Not-for-Profit (NFP) space, you will be central to providing an exceptional IT Helpdesk service to their User base of approx. 400.

Responsibilities include:

  • managing the helpdesk team who has the client experience at its core, ensuring the timely and efficient resolution of issues through robust processes and provision of excellent customer service.
  • As a hands-on leader, the IT Helpdesk Team Leader will lead in standardizing and streamlining helpdesk services and procedures.
  • The IT Helpdesk Team Leader is a point of escalation for the IT Helpdesk Team in supporting L1/L2 issues of the organization through a strong IT technical skills and customer services experience.
  • The Team Leader will also play a key role in the continued development of the IT Helpdesk team.

Skills and Experience required:

  • 5+ years of relevant work experience working as a Team Lead for a service desk or desktop support team
  • Experience in providing hands-on desktop support or IT service desk for a medium complex environment
  • Ability to liaise with multiple vendors, customers and stakeholders at a technical level
  • Ability to respond to client enquiries promptly, courteously and efficiently
  • Demonstrated experience in preparation of reports with recommendations
  • Knowledge of a range of IT and communication technologies including Microsoft Server Operating systems, Server hardware, managed networks.
  • Understanding of help desk practices, techniques and competency in providing advice and assistance in an IT environment
  • Exceptional and professional interpersonal skills with the ability to relate to a diverse range of people.
  • Exceptional time management skills to determine priorities and meet deadlines.
  • Good problem-solving skills and ability to exercise initiative and sound judgement.
  • Ability to build a cohesive team and to manage people effectively including the ability to coach and develop the team.
  • Ability to be a team player and work within a multidisciplinary team.
  • Flexible, possess a can do attitude and copes well under pressure.
  • Ability to meet service delivery objectives, in particular deliver IT Helpdesk services within a tight timeframe and an appropriate level of attention to detail.
  • Ability to deliver quality services under pressure with a level of calmness.

This is a rare opportunity to join a thriving NFP company, where you work makes a real difference to the community around you.

So please APPLY NOW, for our immediate attention.

Or you can contact Jerry Belialba on 08 7078 8894

SA: LHS 296564