Desktop Support Officer

Job Title: Desktop Support Officer
Contract Type: Contract
Location: Perth CBD, Perth, W. Australia, Australia
Salary: Negotiable
Reference: 198067_1568683607
Contact Name: Chathu Jayawardena
Contact Email:
Job Published: September 17, 2019 11:26

Job Description

Our client is a large global resources company currently looking for a Desktop Support Engineer to join their Perth team. This is a 12 months fixed term contract based in the Perth CBD.

Key Accountabilities/Responsibilities

  • Management of Incidents and Requests via client ticketing system to ensure SLA's are met
  • Assist in the administration of the existing computing systems and communications network.
  • Assist with the client's backup procedures, as directed by Backup Administrator, Server Team.
  • Respond to 3rd level resolver team request to assist in maintaining clients infrastructure stability.
  • Assist in Project work as required.
  • Contribute to the client's knowledge base articles.
  • Ensure site computer room(s) are well maintained and monthly checks are completed as required.

Key Competencies

  • Excellent communications skills including the ability to communicate with customers at all levels.
  • Demonstrated commitment to excellence in customer service.
  • Ability to manage multiple tasks.
  • Self-motivated and able to work independently in an autonomous environment with a strong focus on performance and time management.
  • Effective team player with demonstrated collaborative skills in a diverse environment.

Industry Experience

  • Minimum 5 years' experience in providing second/third level IT support
  • Knowledge of LAN and WAN setups and concepts
  • Ability to lift and move computer equipment
  • Previous experience with Anti-spyware and Anti-virus software
  • Knowledge of TCP/IP networking, DNS, DHCP, VPN, RDP
  • Excellent Customer Service skills.
  • A solid understanding of, and experience, in IT Infrastructure technologies, Desktop Technologies, emerging technologies and trends, and support management.


  • Certificate IV in Information Technology or equivalent industry experience.
  • Business/Technical tertiary qualification an advantage.
  • Valid Australian Drivers' License for manual vehicle.


  • Working for a global company
  • Central CBD location
  • Great culture and team environment

If you are interested in applying, please click the link with a WORD version of your current CV.

Contact: Chathu Jayawardena 9423 1400