Customer Care Support Team Member

Location: Bowen Hills, Queensland
Job Type: Contract
Posted: 10 days ago
Contact: Bharti Chandramouli
Discipline:
Reference: 245170

We have an exciting opportunity for a proactive and enthusiastic Full Time Customer Care Officer. You will be suitably qualified, self-motivated, and professional to meet our client's requirement from our Brisbane office. This is a Monday to Friday role.

The Position

As a Customer Care Officer, you will enjoy a variety of duties and have outstanding personal and spoken presentations with impressive customer service skills. The primary functions of the role include, but are not limited to:

  • Providing high quality frontline customer service and support
  • Risk identification and issue resolution
  • Training of end users face to face and via video conferencing
  • Creating of End User Video and Training Content
  • Scheduling of remote hands service and installations as required
  • Communication skills to provide remote hands instruction for repairs and replacement
  • Building of hardware for end customer deliveries, single and multiple services
  • Onboarding of new residents, end to end.
  • Identifying system outages and Event Management


Minimum requirements

  • 2 years customer call centre or experience
  • Criminal record check
  • Hold a white card
  • High Level Computer Skills, experience in Excel, Word and be familiar with a ticketing system
  • Confident interpersonal and communication skills (written & verbal)
  • Excellent Customer Service skills
  • Compassion and Patience
  • Drivers Licence
  • Motor Vehicle

Preferable

  • Nurse or aged care experience with degree, or studying
  • Interest in technology, with degree, or studying
  • Call Centre Experience
  • Face to Face Customer Experience



For more information or a confidential discussion, please contact Bharti Chandramouli on 07 3003 7643 quoting reference 245170.

To apply please click the 'Apply Now' button.