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Client Relationship Officer

Job Title: Client Relationship Officer
Contract Type: Contract
Location: Canberra, Australian Capital Territory
Industry:
Salary: Negotiable
Reference: 187375_1534750890
Contact Name: Paul Vinay
Contact Email: paul.vinay@peoplebank.com.au
Job Published: August 20, 2018 17:41

Job Description

You will be part of Service Management team to assist in the engagement and management of existing and potential shared services client/departments.

In this role you will:

  • Provide a key liaison and escalation point for clients/departments.
  • Establish and manage relationships with shared services clients.
  • Co-ordinate monthly and quarterly meetings with client.
  • Provide the secretariat function for client agency meetings including agendas, minutes, action items and risks
  • Work with Contact Centre, HR Payroll and Finance teams to improve service delivery and monitor performance against service standards.
  • Maintain accurate records of client engagement activities utilising the CRM system.

Skills Required

  • Excellent written and oral communication skills.
  • Excellent inter-personal skills with the ability to quickly form good working relationships both internally and externally to the department.
  • Ability to self-manage and deliver on tasks.
  • Experience working within a multi-stakeholder project or program.
  • Ability to collaborate and work within a team.
  • Excellent problem solving and analytical skills.

Apply now for immediate consideration - contact Paul Vinay on 02 6245 1725 Reference Number - #184420

Due to security clearance requirements for this role, candidates must be Australian Citizens who currently hold a Australian Government security clearance

Please note: only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.