About the company
An organisation who consolidates efforts to drive economic growth, productivity and competitiveness by bringing together industry, resources and skills.
Role - ICT Customer Support Officer
Location - North Coast, NSW
Hours - 7 hours/day and 5 days /week
Checks - This role will require checks at a later stage.
Essential requirements
Current Drivers Licence with a good driving history record
Further details as per below:
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| 13 June 2017 |
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| 15 Sept 2017 | |
Wollongbar |
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| 13 June 2017 |
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| Port Macquarie | 1 |
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| 24 July 2017 | 6 October 2017 | |
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| 24 July 2017 |
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REQUIREMENT AND RESPONSIBILITIES
- Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues.
- May work in a call centre.
- The role delivers and supports ICT services for NSW departmental Offices, involving diagnosis and resolution of incidents and deployment of the department's standardised infrastructure hardware and systems
KEY ACCOUNTABILITIES
- Diagnose and resolve ICT incidents and issues via remote-support tools, telephone, and on-site support.
- Provide and maintain ICT support services in accordance with the department's standards, policies and operating procedures and agreed service levels.
- Participate in the deployment, maintenance, and improvement of the department's standardised ICT systems.
- Provide operational technical advice to NSW public schools and departmental offices in accordance with the department's standardised ICT technologies, policies and operating
- Contribute to the improvement of ICT services to NSW departmental offices through the escalation of relevant incidents, requests and problems.
- Provide advice to principals, managers and others about the department's standard ICT technologies and services to assist their decisions about effective use of available equipment.
