Application Support Team Lead
- Permanent role with industry leader
- Lead a global application support team
- Perth CBD location
A global industry leader is seeking an experienced Application Support Team Lead for a permanent role that will be responsible for leading a global technical support team. We are seeking someone who is experienced in leading Application Support teams and has come from either an Application Support or development background.
Responsibilities include:
- Leadership of the global technical support team
- Roster management
- Act as technical escalation point
- Ensure customer SLAs are met by the team
- Monitor, investigate & troubleshoot technical issues
- Develop technical support policies and procedures
Key experience:
- Strong, recent experience in leading an Application Support Team
- Technical background in PHP, Java, APIs & software integrations would be highly regarded (but not mandatory)
- Experience with troubleshooting tools like Postman and Datadog highly regarded (not mandatory)
- Proven ability to lead a technical support team
- Excellent communication and stakeholder engagement ability
Desirable:
- A technical / development background
- Previous experience leading global teams
Benefits:
- Flexible working environment
- Generous parental leave incentive
- Reward programs
If you are interested and possess the required experience , please apply now via the link below to be considered.
Contact: Lisa Williams - 9423 1400 - (Job Reference: 243171)
