The Shared Services Officer provides a high standard of customer service in a
business support role ensuring accurate and timely purchasing, accounts payable, hired plant
and other transactional administrative services as listed in the Service Catalogue in
accordance with procurement standards and policy and procedures. The position responds
to enquiries regarding requisition creation and approval, purchase order creation, goods and
service receipting and returns and runs regular reports as required. It works in a team
environment, assisting and complementing the work of others in the Shared Services Delivery
Centre in ensuring that the customer receives the best service possible.
Criteria:
1. Commitment to and enthusiasm for customer service delivery in a procurement transactional
environment
2. Proven aptitude for adapting to new situations and to learning and implementing new
processes and procedures
3. Sound oral, written and interpersonal communication skills with ability to resolve issues with
a diverse range of people
4. Sound numerical, analytical and problem solving skills
5. Ability to maintain a high degree of accuracy and work to strict deadlines
6. Evidence of being highly organised and efficient
7. Proven ability to use a computer based procurement system
8. Evidence of capacity to be an effective member of a team
Shared
