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Service Management Specialist (ServiceNow) - Telecommunications

Job Title: Service Management Specialist (ServiceNow) - Telecommunications
Contract Type: Contract
Location: Sydney CBD, New South Wales
Industry:
Salary: Negotiable
Reference: 174745_1498528182
Contact Name: Colby Zurlini
Contact Email: colby.zurlini@peoplebank.com.au
Job Published: June 27, 2017 11:50

Job Description

Our client is seeking an experienced boarding / system tool build professional to join their client services unit. The team is responsible for onboarding, service management and customer service for their enterprise clients.

The role:

  • Assist with manually onboarding product and client data - Make operations ready
  • Onboarding of process and tools to BAU team
  • Load data, test, validate and move to production (Service Now tool)
  • Assist with process modification and support
  • Process uplift and documentation
  • Customer service, client management
  • Document writing, executing improvement plans and mitigating risks

The candidate:

  • Experienced around Service Now / Service Central (SNOW)
  • Can build / load data to a tool
  • Basic ITIL process understanding
  • Data entry, load sheets, reporting and excel skills
  • May come from service mngt, operations, onboarding, or a system tool build role
  • Understanding of back of house build capability or service desk
  • Stakeholder management skills

Please submit CV in WORD format ONLY.