As a Service Desk Officer you will be the initial point of contact for providing superior Level 1 technical support to internal clients, this includes PC support, network component hardware and software, servers and application systems.
To be successful you will have:
- Approximately 2+ years commercial experience working in Helpdesk support
- You will have an understanding of networks, servers, specialised software and desktop computers in a large scale computing environment
- Show initiative in the resolution of customer related issues
- Demonstrate logical approach to problem resolution and well developed analytical and diagnostic skills
- Excellent communication skills
- Knowledge of ITIL is highly desirable
You must also have high-quality problem solving and analytical skills. You must have the ability to think on your feet, be flexible and self-motivated.
If you demonstrate the relevant experience and are ready to join a team of professionals on an exciting project, please call (08) 8112 7400.
