Remote Support Administrator

Job Title: Remote Support Administrator
Contract Type: Permanent
Location: Queensland, Australia
Salary: AU$80000 - AU$90000 per annum
Start Date: ASAP
Reference: 237496_1627266596
Contact Name: Shah Khalid
Contact Email:
Job Published: July 26, 2021 12:29

Job Description

About the company:

Our client specialises in providing a diverse range of professional IT services and support for small to medium sized businesses and is renowned for being prompt, communicative and providing quality services to our clients.

They are a Canberra based IT MSP and IP Telephony (VOIP) provider, mainly catering to ACT market only and clients include small to medium sized businesses, NFP & Charities, Embassies, and government affiliated organizations.

They have been in business for more than 14 years, with few of their employees being part of our organization for more than 10 years now.

Job Responsibilities:

  • Complete client life-cycle management (pre-sales/inspections, installation, troubleshooting & support, end of life & migration to newer technology, client projects).
  • Dealing with both on-premises equipment, as well as cloud products.
  • Network and system security improvements.
  • System maintenance, and critical recurring tasks.
  • Documentation and client reporting.
  • Assisting and guiding junior support team based in Canberra.
  • Assisting with troubleshooting or changes to internal IT network.

To be successful in this role you:

  • Must have recent industry qualifications and/or vendor certifications (eg. Microsoft, CompTIA, etc) preferably obtained at least in the last 2 years.
  • Able to demonstrate knowledge in the setup, maintaining and troubleshooting of Microsoft Server and Exchange environments.
  • Experience with Microsoft Cloud environments (Office 365, Azure, etc).
  • Experience with Active Directory and Exchange migrations to both on premises and cloud.
  • A strong experience with multiple types of backup hardware and software technologies.
  • Able to demonstrate a good understanding of networking principles (including DNS, DHCP, and VPN technologies).
  • We are interested in a candidate who has a deeper knowledge or experience in the inner workings of some technologies we've mentioned. As an example - someone who has not simply had experience promoting a domain controller or adding a user account but someone who knows how to detect and recover from a USN rollback, has experience migration from FRS to DFS replication for SYSVOL or someone who knows the difference between a non- authoritative and an authoritative restore.

Other notable points

  • Travel/accommodation - Keen to have them come visit initially (if feasible with Covid), and once every 4-6 months for 3-5 days (once covid has settled). Client will pay for the economy flights, and local hotel accommodation of client's selection, plus $75/day meal allowance.
  • Clearance - Will require to clear Police checks and WWVP
  • Visa conditions - Valid working rights in Australia (PR or citizenship)
  • Employment - Full time permanent

Visa requirements

Open to Australian citizens and PR holders

Apply now for immediate consideration - contact Shah Khalid 02 6245 1726 quoting Job Reference: 237496