Our client is an iconic Federal Government Agency located in Melbourne is seeking a Payments Officer to join their team. This organization is aiding 100'000's of individuals by assisting or using products that help a person in their daily life and help them participate in the community and reach their goals.
- Develop a thorough understanding of payment policies and processes
- Identify the cause of payment issues and engage with a variety of stakeholders to determine the most appropriate course of action
- Investigate and track complaints and disputed claims
- Work within a team and ensure consistent approaches to issues resolution
You will have experience in a customer service environment, experience in a legislated and regulatory environment and be competent with IT systems.
For more information or a confidential discussion, please contact Jade De Silva on 03 8080 7256 and quote reference: Job #199805.