Customer Service Officer - Issues Resolution

Job Title: Customer Service Officer - Issues Resolution
Contract Type: Contract
Location: Melbourne CBD, Victoria
Salary: Negotiable
Start Date: ASAP
Reference: 199805_1574749276
Contact Name: Jade De Silva
Contact Email:
Job Published: November 27, 2019 14:32

Job Description

Our client is an iconic Federal Government Agency located in Melbourne is seeking a Payments Officer to join their team. This organization is aiding 100'000's of individuals by assisting or using products that help a person in their daily life and help them participate in the community and reach their goals.


  • Develop a thorough understanding of payment policies and processes
  • Identify the cause of payment issues and engage with a variety of stakeholders to determine the most appropriate course of action
  • Investigate and track complaints and disputed claims
  • Work within a team and ensure consistent approaches to issues resolution

You will have experience in a customer service environment, experience in a legislated and regulatory environment and be competent with IT systems.

For more information or a confidential discussion, please contact Jade De Silva on 03 8080 7256 and quote reference: Job #199805.