Network Engineer
Melbourne
1. Job Purpose
The Network Engineer will be responsible for ensuring on-the-day activations are timely managed and resolved, delivered to high quality and driven to completion by use of a number of Service Activation Systems supporting the delivery of Customer Connections.
The position requires experience in service activations within a telecommunications /Large enterprise or technical arena. To be successful in this position you will have been a part of a Service Delivery environment with experience in areas including:
- Service Design, Configuration and Activation Product Delivery including development of processes
- The delivery of high volumes of customer services
- Activation and testing of Ethernet services
- Configuration of customers services on multi-vendor networks
- Testing and troubleshooting of Activation faults
- Use of Automated workflows in a Service Delivery environment
- Use of related Support Systems (including Element Management and Geospatial Inventory Systems)
2. Key Accountabilities
MAJOR RESPONSIBILITIES & SUPPORTING RESPONSIBILITIES EXPECTED
Provide technical assistance to field technicians through call back function resolving on-the-day physical fall out, including manage, diagnosis, troubleshoot and resolving technical issues that impact the completion of connection orders
Fall out resolved and orders progress to completion or remediation work order raised
* RFT / Reschedules
* Call Back KPIs
* Quality KPIs 30%
Triage of work and customer orders to prevent incompletion (including liaising with Customer Connections teams and RSPs), by addressing, resolving and managing fallout events timely
Fall out resolved and orders progress to completion or remediation work order raised
* RFT / Reschedules
* Terminal state KPIs
* Quality KPIs 18%
Drive work and customer order to a terminal state with all systems aligned
All orders progressed to a valid terminal state and customers advised within the required time constraints
* RFT / Reschedules
* Terminal state KPIs
* Quality KPIs 18%
Configuration of customer services on a wholesale-only broadband network
Fall out resolved and orders progress to completion or remediation work order raised
* RFT / Reschedules
* Terminal state KPIs
* Quality KPIs 15%
Testing of services prior to customer handover to ensure a high level of quality Fall out resolved and orders progress to completion or remediation work order raised
* RFT / Reschedules
* Terminal state KPIs
* Quality KPIs 15%
HSE Accountabilities:
* Report hazards and incidents in accordance with the HSE management system
* Work safely in accordance with safe working procedures, SWMSs, work instructions and training
* Stop any unsafe work
* Actively participate in any return to work program agreed to with the company
HSE work practices followed Measured through iSafe 4%
If this sounds like you, APPLY NOW
