Level 2 Support Engineer

Location: Sydney CBD, Inner Suburbs Sydney, Sydney, New S. Wales, Australia
Job Type: Permanent
Posted: 10 days ago
Contact: Richard Bissitt
Discipline:
Reference: 196756_1566355040

This small/medium sized MSP is currently hiring a Level 2 Engineer Desktop Engineer. This role plays an integral part of a multi-disciplinary team to ensure that goals and objectives of new business development requests are accomplished within prescribed time frames. The incumbent must consistently aim to deliver quality services and/or solutions that meet business requirements and ensure that goals are accomplished in line with business objectives.

Key Accountabilties

  • Attending to client telephone queries in relation to IT problems or enquiries
  • Resolving queries and issues (both face to face, over the phone and remotely) relating to a range of products including Microsoft, printers, laptops, mobile phones and video conferencing
  • Updating client on the status of their incidents and requests in a timely manner
  • Assist to monitor and analyse all tickets reported to the Service Desk
  • Monitoring Service Desk mail box
  • Provide a high level of troubleshooting in a timely manner
  • Escalating any high level queries in a timely manner
  • Maintain comprehensive records for analysis

Skills Required

  • Knowledge of concepts such as protocols, firewalls, routing, Active Directory and Office 365
  • Knowledge of Windows Server, file permissions, user accounts, file and printer sharing. Windows Operating System
  • Data Backup concepts
  • Windows Server, file permissions, user accounts, file and printer sharing.
  • Experience working within a Managed Service Provider providing support to external clients
  • Must have had previous experience working within an MSP

If you're interested then please submit your resume by hitting the APPLY NOW button or get in touch quoting reference 196756.