Our client is an established Australian Company that was founded over 25 years ago. They strive for a safe, collaborative and positive working environment. They are currently recruiting for an IT Service Desk Lead to ensure staff are meeting and exceeding expectations in performance.
The successful candidate will be required to take a lead role for all IT Service Desk Analysts in relations to the day-to-day operations and running of the IT Service Desk team. And will also act as the single point of contact and escalation point, as well as receiving and handling requests for support.
Role Responsibilities
- Develop talent, fostering learning and growing through mentoring and on the job training
- Coordinate and manage all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations
- Own and lead the way in customer centricity
- Ensure the Service Desk meets all KPIs/SLAs
- Act as a key point of contact and communications for all major/escalated incidents
- Assist delivery teams with understand, managing & optimising cloud-based infrastructure and platform costs.
Skills and experience
- Strong commercial acumen and understanding of business drivers
- Demonstrated knowledge of Microsoft technologies experience including SCCM, A/D, Microsoft Server, File, Print etc
- ITIL V3 Foundation preferred
- Strong experience in and a passion for problem solving, analytics and reporting
- Demonstrated experience in Commercial IT delivering value in a service delivery role preferred
- Hands on experience in supporting ICT technologies
For more information or a confidential discussion, please contact Grant McKibbin on 03 8080 7221 quoting reference number 245155.
To apply please click the 'Apply Now' button.
