Guidewire Production Support Specialist

Location: Sydney CBD, New South Wales
Job Type: Permanent
Posted: 17 days ago
Contact: Richard Bissitt
Discipline:
Reference: 240690_1637110119

The company:

Diversified insurance group operating throughout APAC with a customer-centric approach. Who are committed to creating a flexible working environment that supports their employees to reach their potential.

The Role

Guidewire support analyst to provide analysis and support on technical issues, incidents as well as processing customer requests

Key Responsibilites

  • Triage functional and technical issues, incidents, and process request from customers (colleagues). Have conversation with the customers. Communicate the workaround, if any.
  • Conduct insightful, ad hoc analyses to investigate operational issues and/or researching issues they've found that are limiting the platform/organization.
  • Perform application installations in lower and higher environments
  • Operate, monitor and maintain production in adherence to Service levels, availability, capacity and resilience.
  • Collaborate with all Agile delivery teams to provide information supporting, delivery, development and continuous delivery.
  • Ensure organisation of email accounts, shared folders and system support request tickets are consistently organised and that all information is easily accessible by other operations team members.
  • Collate and deliver information on user/system issues.
  • Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
  • Understand and communicate the operational impact of any changes from the platform going into production.
  • Cross training of other staff on system functionality as required.

Key Skills

  • Guidewire v8 experience
  • GuideWire PolicyCenter, BillingCenter or ClaimCenter
  • Production Support Analyst background with 3 years experience in Production Support and Operations services.
  • Strong communication and presentation skills.
  • Confidence in liaising at all levels of customers and management.
  • Strong understanding of business systems
  • Excellent written and verbal communication.
  • Excellent judgement and decision making capabilities.
  • Effective problem solving skills.
  • Strong attention to detail.
  • Ability to identify and solve problems through analysis and planning
  • Agile software delivery knowledge

If interested Please select Apply