Desktop Support Officer

Job Title: Desktop Support Officer
Contract Type: Contract
Location: Karratha, Western Australia
Salary: Negotiable
Start Date: ASAP
Reference: 195210_1568770445
Contact Name: Kate Ellis
Contact Email:
Job Published: September 27, 2019 19:30

Job Description

Our client Is looking for a Desktop Support Engineer to join their team working in Karratha. This is an initial 6 -month contract that will likely extend at least 18 months.

  • Key Accountabilities/Responsibilities

    • Management of Incidents and Requests via client ticketing system to ensure SLA's are met
    • Assist in the administration of the existing computing systems and communications network.
    • Assist with the client's backup procedures, as directed by Backup Administrator, Server Team.
    • Respond to 3rd level resolver team request to assist in maintaining clients infrastructure stability.
    • Assist in Project work as required.
    • Contribute to the client's knowledge base articles.
    • Ensure site computer room(s) are well maintained and monthly checks are completed as required.

    Industry Experience

    • Minimum 5 years' experience in providing second/third level IT support
    • Knowledge of LAN and WAN setups and concepts
    • Ability to lift and move computer equipment
    • Previous experience with Anti-spyware and Anti-virus software
    • Knowledge of TCP/IP networking, DNS, DHCP, VPN, RDP
    • Excellent Customer Service skills.
    • A solid understanding of, and experience, in IT Infrastructure technologies, Desktop Technologies, emerging technologies and trends, and support management.

If you are interested in applying, please click the link with a WORD version of your current CV.

Contact: Kate Ellis 9423 1422 (Job Reference: 195210)