Customer Operations Specialist

Location: Burwood East, Victoria
Job Type: Contract
Posted: 19 days ago
Contact: Joseph Yip
Discipline:
Reference: 196964_1564385438

Our client is looking for an individual who will be able to work in a dynamic and complex environment and has excellent customer service, troubleshooting and communication skills.

Duties:

  • Process customer calls and emails; act as the face of the client and point of reference for client technology issues.
  • Administer the high severity incident and change notification process- issue timely SMS and email updates
  • Be familiar with Network Operations Control Centre (NOCC) policies and services
  • Work in a 24/7 Network Operation Centre; This includes after hours shift and weekends

To be successful you must have:

  • Have strong communication and interpersonal skills where you can communicate in a clear and concise manner.
  • Good multi-task ability where you can make detailed notes on the system while conversing with a stakeholder.
  • Help or Service desk experience (IT Support will be advantageous)
  • IT qualifications and ITIL training or certifications are desirable