Application Support Specialist

Location: Logan City, Queensland
Job Type: Permanent
Posted: about 1 month ago
Contact: Elisha Saggar
Discipline:
Reference: 181652_1524724826

Our client a leader in its field, is currently looking for an Application Support Specialist on a permanent basis. In this role, will see you join the Customer Care and Technical Support Teams and provide 3rd level escalation support to both internal and external users.

The Role

  • Support a service delivery framework which is based on ITIL/ITSM principles
  • Assist in the development of a proactive continuous improvement service delivery program
  • Provide prompt and professional technical support to our customers
  • Troubleshooting and determining causes of operating errors and providing resolution wherever possible
  • Logging bugs in company bug tracking system (Jira) according to IS standard whenever issue is software related
  • Determine where support issues require training, software enhancement or work around to gain resolution
  • Provide support documents on how to resolve issues and assist in capturing knowledge

The Skills and Experience

  • Well developed problem solving skills - ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Systems Analysis - ability to determine how in-house systems should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Systems Evaluation - ability to identify measures or indicators of system performance and the actions needed to improve or correct performance.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Understanding of ICT architecture
  • Strong skills with Microsoft Office tools particularly Excel, Word, PowerPoint and Project
  • Knowledge and understanding of networking protocols
  • Competent in hardware and diagnosing
  • ITIL certification highly desirable
  • Formal training in Agile practices preferred

What's in it for you

  • A competitive remuneration package
  • Flexible work environment
  • Training opportunities - Our client is heavily invested in your personal development
  • Multiple career opportunities and the opportunity to be part of an exciting transformation journey
  • Added benefits - Well-being days, extra leave days just for you; corporate health benefits and much more
  • Parking available onsite

Apply Now! Or contact Elisha Saggar or Carrie Watts on 3319 7502 for more information and quote the job reference id 181652.