Program Manager

Location: Canberra
Job Type: Contract
Posted: 14 days ago
Contact: Maria Lastierre
Reference: 262245

Our Federal Government Client is looking for a seasoned Program Manager to apply their expertise in planning, budget, technology and end-to-end delivery management to deliver a pilot program for a technology-facilitated family, domestic and sexual violence support service. In this role, you will take overall accountability for the delivery of the pilot of the support service, overseeing multiple interdependent workstreams, working in close collaboration with business area leads and subject matter experts while playing a hands-on role in individually leading the technical delivery stream. You will take the lead in working collaboratively to drive the initiative, coordinating a wide array of subject matter experts spanning policy, content, legal, communications, hotline/operational and technical teams to ensure effective delivery.

The Project/Program Manager will also require a strong technical background to lead on the technical stream of this initiative. This includes solution scoping, options analysis, architecture/design, and overseeing technical implementation. The role will work in close consultation with the CIO/CTO and relevant vendors for the establishment of a national support service encompassing initially of a call-centre but then potentially expanding to video and chat capability. The Project/Program Manager will also be responsible for the delivery of a web portal, case and record management implementation as well as integration with downstream systems.

The Project/Program Manager is responsible for implementing mechanisms to oversee, govern and manage associated business streams through convening steering committees and working groups, as well as developing, owning and tracking delivery against a master schedule and master budget. This also includes establishing any necessary governance processes and frameworks.

Required Skills and Experience:

  • Qualifications and/or substantial experience in a relevant area (e.g., Project Management).

  • Demonstrated experience successfully delivering large-scale, high-profile initiatives of a similar nature that include coordinating across multiple different work streams both within and outside of IT.

  • Strong technical background, with experience delivering programs of work including substantial technical components e.g., shared services, architecture, data, migration, security (including Azure and Dynamics) and producing technical advice and resources.

  • Experience working in relevant subject matter domains (e.g., online safety, protecting vulnerable communities online, technology facilitated gender-based violence etc.) would be beneficial.

  • Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy.

  • Excellent interpersonal and communication skills including confidence and experience in briefing to the senior executive.

  • Demonstrated ability to work collaboratively across all levels of the business, including to facilitate and negotiate timelines and conflicting priorities.

  • Experience with security, privacy and information management principles

  • Demonstrated ability to elicit, analyse and communicate business requirements, and to approach work with rigour.

  • Experience with work management software and an aptitude for leaning new applications.

The role is on a 6-month contract with a possible extension, and open to in ACT, NSW, or VIC. The Client is open to discussing flexible working arrangements with suitable applicants also.

Due to security clearance requirements for this role, candidates must be Australian citizens who can obtain Federal Government Security Clearances.

Apply now for immediate consideration - contact Maria Lastierre on 02 6245 1717 quoting Job Reference: # 262245

The closing date for this role is on Friday, 17 May, 2024.

Please note: Only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.

Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.