Program Support Officer

Location: Brisbane CBD
Job Type: Contract
Posted: 13 days ago
Contact: Alan Kocjman
Reference: 263010

About the Program:

Earlier this year, the Premier released our new housing plan, Homes for Queenslanders (HfQ). To support the HfQ plan. To support the success of this important community initiative, The Service Modernisation Program (SMP) will deliver a comprehensive program of work which will:

  • Improve the way vulnerable Queenslanders interact with our frontline services;
  • Provide a single source of truth for data and;
  • Provide us with the agility to respond to the changing needs of Queenslanders through reducing the complexity of our ICT ecosystem.

About the Role:

The Program Support Officer will report directly to the Program Director and will be responsible for the overall delivery of program support and related artefacts for the SMP.

  • Preparing concise and well written reports, presentations, briefing notes, and correspondence in accordance with departmental standards and formats.
  • Coordinating and supporting meetings, which may include: Preparing, collating, and disseminating consistently high-quality documents in a timely manner. Scheduling meetings and preparing rooms, developing agendas, presentation materials, minutes, and reports (board and program level). Providing other secretariat support as required, to support the effectiveness of these meetings (including board meeting support).
  • Creating and managing Board and Program reporting and actions, and related tasks.
  • Support the management and coordination of program related tasks including coordination of recruitment activities, coordination of forward forecast inputs and development of processes to support these tasks.
  • The role will also coordinate the collation of all program and project artefacts in support of QGCDG internal or external audits, gated assurance and health check requirements.
  • Review funding requests and associated business case lite documentation to ensure standards compliance.
  • Management and maintenance of all key program registers.
  • Development, coordination and maintenance of Program information management.
  • Organisation and coordination of all travel related tasks.
  • Development of presentations to support delivery of the Service Modernisation Program.
  • Work collaboratively across multi-functional teams whilst effectively managing uncertainty and change.
  • Complete additional activities and tasks as required by the Program Director.

Qualifications and Skills:

  • Tertiary qualifications in a relevant field (e.g., Business Administration, Information Technology, or Project Management).
  • Proven experience in program support roles, preferably within government or large organisations.
  • Familiarity with project management methods and tools. Ability to tailor processes according to standards and evaluate their effectiveness. Eg. Agile methods
  • Demonstrated program assurance and governance experience
  • Proficiency in program planning, scheduling, retporting and tracking using recommended tools.
  • Experience providing administrative services to project boards and quality review meetings.
  • Ability to maintain financial records, assist with budgeting, and analyse financial data related to projects.
  • Expertise using MS Project full version
  • Expertise using MS Office especially MS Teams and PowerPoint at advanced level

Skills and Competencies:

  • Highly organised, efficient and adaptable
  • Able to work with ambiguity
  • High customer service focus and proactive approach
  • Ability to work collaboratively with excellent stakeholder engagement ability
  • Extremely high attention to detail


  • Opportunity to contribute to a meaningful digital transformation program
  • Supportive work environment with professional development opportunities.
  • Hybrid working - 3 days in the office and 2 from home
  • Highly collabrative and inclusive workplace culture

For more information or a confidential discussion, please contact Alan Kocjman 07 3291 5401 on quoting reference #263010.

To apply please click the 'Apply Now' button.

Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.