Our Professional Service Client is seeking a ITSM Reporting Specialist.
This is a permanent role, based in Melbourne, Brisbane and Canberra with remote working arrangements available.
As the selected candidate, you will:
* Configure and generate standard IT Service Management (ITSM) reports, dashboards, and metrics across ITIL Practices using ServiceNow.
* Design, build, and generate insightful reports for Service Management.
* Generate periodical Service Management reports such as Monthly Service Management Metrics, Service Level Reports, and Monthly Service Level Trending and Insights reports.
* Utilize tools like Splunk, Power BI, or similar for reporting purposes.
* Ensure compliance with IT Service Management (ITSM), ITIL Practices, and contractual compliance requirements associated with reporting.
To be successful in this role you should have:
* Experience in configuring and generating reports in ServiceNow.
* Strong experience in designing and building reports for Service Management.
* Prior experience in generating periodical Service Management reports.
* Familiarity with Splunk, Power BI, or similar reporting tools.
* ServiceNow Administrator Certification will be an added advantage.
It is desirable if you have:
* Knowledge of ITSM and ITIL Practices.
Due to security clearance requirements for this role, candidates must be Australian citizens with Baseline clearance.
Apply now for immediate consideration - contact Param Kaur on 0262689781 quoting Job Reference: # 262272
Please note: Only candidates that meet the above criteria will be contacted. Thank you for your interest in the position."
Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.
