Service Desk (level 2/3)

Job Title: Service Desk (level 2/3)
Contract Type: Permanent
Location: Melbourne, Victoria
Salary: Negotiable
Start Date: ASAP
Reference: 239624_1634793526
Contact Name: Ben Neal
Contact Email:
Job Published: October 21, 2021 16:18

Job Description

About the role

Our client is a fast paced growing MSP in Melbourne, known for its excellence and customer satisfaction. We will be looking for engaged individuals who are self-learners, amazing communicators and are looking to take the next step in their growth and career. Company average tenure is over 3 years, you will have support from amazing Managers and Directors, onsite parking, enjoy flexible working hours and many more benefits.

Core Responsibilities

  • Administering and maintaining a range of systems and networks across a large client portfolio.
  • Supporting clients to resolve high level IT issues escalated within the Service Desk in a timely and professional manner.
  • Supporting L1 & L2 engineers for escalated IT issues within the Service Desk in a timely and professional manner.
  • Overseeing patch management regimes, anti-virus compliance and infrastructure maintenance for managed clients.
  • Ongoing coaching/mentoring of Level 1 & 2 engineers within the Service Desk team.

Skills and experience

  • Strong Knowledge of MS Azure and O365 Services (Exchange Online, SharePoint online, OneDrive, Ms Teams)
  • Strong Knowledge of Microsoft Services; MS InTune (MDM)
  • Strong Knowledge of Windows Server & Virtualisation Technologies (VMware and Hyper V)
  • Knowledge with Backup technologies
  • Experience with Active Directory and Exchange Server administration
  • Strong knowledge of Windows and MAC operating systems inclusive of support and upgrades
  • Networking knowledge - Firewalls, LAN/WAN, Routers, Voice
  • Experience with SMB MSP Toolsets; ConnectWise, IT Glue and Kaseya (Highly desirable)

For more information or a confidential discussion, please contact Ben Neal on 0380807217

To apply please click the 'Apply Now' button.

Looking forward to hearing from you