Service Desk Officer

Location: Sydney CBD, New South Wales
Job Type: Contract
Posted: 7 days ago
Contact: Pooja Gupta
Discipline:
Reference: 192476_1550121444

6 months contract
Sydney CBD Location
Excellent rates

About the role

Provide reliable, responsive and executive IT Service Desk support to ensure 24/7 IT support services and minimal down-time.

Key accountabilities

  • Provide first level IT technical support, IT advice and problem resolution relating to hardware, software and peripheral products to users.
  • Provide ICT services for the client base as negotiated
  • Channel feedback and information from the service users to the Senior Service Desk Officer to inform operational protocols and enhance quality of service.
  • Assist in maintaining mechanisms to record and track incidents to support the manager in preparing reports on computer usage, downtime and problems.
  • Undertake dedicated research and analysis to support the development of policies, systems or procedures to deliver improved services.
  • Contribute to the preparation of accurate and timely formal correspondence
  • Work cooperatively within and across teams, provide support to other teams.
  • Comply with statutory requirements relating to work health and safety and staff management and implement strategies.

Essential requirements

  • Appropriate, or studying towards, tertiary qualifications or relevant experience in Information Technology.
  • Demonstrated experience in providing first/second level support maintaining desktop hardware, software and operating systems.

For more information, please contact Pooja Gupta on 02 9409 4837, quoting ref: 192476.