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Service Designer

Job Title: Service Designer
Contract Type: Contract
Location: Canberra, Australian Capital Territory
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 202645_1585892629
Contact Name: Abegail Baniqued
Contact Email: Thomas.Edmondson@peoplebank.com.au
Job Published: April 06, 2020 15:23

Job Description

Our Federal Government Client is seeking a skilled Service Designer to lead the product team in the development of service design plans. In this role you will ensure user-centred product and project success, shape and build the solution with responsibility of the product's day-to-day development and ensure that it meets user needs and is fit-for-purpose.

This is a 6 month contract opportunity with possible 6-month extension and will be located at our client's Canberra City Location.

In this role you will:

  • Reduce risk by regularly releasing and improving parts of the service and test and iterate frequently to meet user needs
  • Contribute to the development and continual enhancement of products, partnering with colleagues to facilitate an effective and consistent user experience
  • Monitor team delivery including execution with product teams of project delivery plan
  • Ensure high quality, actionable insights and opportunities are delivered and communicated appropriately to all relevant stakeholders
  • Lead and coordinate uplift in service design capability and understanding to deliver services that better meet user needs and service expectations

As the successful candidate you will demonstrate:

  • Extensive experience as a successful service designer and working effectively in a multidisciplinary team
  • Experience mapping complex service environments in a current and future state, based on insights from user feedback
  • Proven ability and examples of high-level service design advisory to product manager, to inform and achieve product roadmap and goals and meet user needs
  • The ability to deeply understand the user experience and translate data into actionable findings, used to improve a product service
  • Extensive knowledge and working experience of Agile tools, including JIRA

Due to security clearance requirements for this role, candidates must be Australian Citizens who currently possess a Federal Government Security Clearance.

Apply now for immediate consideration - contact Abegail Baniqued on 02 9054 0955 quoting Job Reference: #202645

Please note: Only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.