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Senior Business Analyst - CRM

Job Title: Senior Business Analyst - CRM
Contract Type: Contract
Location: Sydney CBD, New South Wales
Industry:
Salary: Negotiable
Reference: 214237_1623988509
Contact Name: Nic Gulliver
Contact Email: Nic.Gulliver@peoplebank.com.au
Job Published: June 18, 2021 13:55

Job Description

The Company:

Work for a brand that is instantly recognisable and one of Australia's largest Utility organisations. They offer a fantastic working environment where you will experience good work/life balance whilst working alongside some of the top technical talent in Sydney.

The Role:

As a business-minded BA, you will be embedded in a relationship-based organisation to help deliver across large scale, complex projects/programs of work involving multiple stakeholder groups. Leading a journey of change, the role will require you to influence and guide stakeholders, facilitate workshops, model new processes and document process change.

Skills & attributes required:

  • 3 years' minimum experience in gathering, documentation and management of business requirements
  • Experience with Microsoft Dynamics (CRM)
  • Experience with Content Mangament applications, ideally Sitecore
  • High level stakeholder engagement, communication, and workshop facilitation skills
  • Advanced skills with the Microsoft Office Suite and systems.
  • Experience with Agile, Scrum Master
  • Experience with SAP
  • Extensive experience in providing system and process improvement initiatives through fostering innovation.
  • Strong organisation, prioritisation and time management skills and experience working in a project-based environment.
  • Recognised research, analytical, problem solving and decision-making skills with the ability to analyse information and provide clear insights.
  • Effective communicator with great interpersonal skills and the ability to work with various stakeholders to achieve business goals
  • Self-starter, capable of working with minimal supervision and the ability to independently research processes

Highly Regarded

  • Prior understanding of project management methodologies and best practice.
  • Prior experience with ITIL frameworks and Information Technology Service Management processes.

This is a critical role for our client, if you feel you can hit the ground running, please click 'apply now' and quote #214237.