- Large Australian Financial Services Organisation
- Robotics Process Automation - Blue Prism
- Permanent role - Sydney CBD/WFH Options
Our Client is a large Australian Financial Services organisation who require a Robotics Support Lead to provide capacity planning, monitoring, support and optimisation of robotics across multiple divisions, delivering Blue Prism Automation.
Responsibilities:
- Ensuring all robotic work is completed before SLAs are breached
- Manage capacity planning, monitoring and optimisation of robotics across multiple divisions
- Run incidents, incident calls and communications
- Lead cadence of reviewing incidents, understanding root cause and implementing corrections
- Ensure controller coverage for all robots is in place with contingency plans
- Create Standard Operating Procedures, governance meetings and checks
- See to identify risks and communicate any risks or issues
- Assist Principle Robotics Operations Manager with application owner related activity
- Manage upgrades to BluePrism/PegaOpenspan and associated communications
- Assist in ensuring appropriate monitoring in place for infrastructure
- Drive the performance of the offshore team with detailed development plans/feedback
- Increase utilisation of robots and offshore team to reduce incremental opex per automation
- Accountable for Robotic change governance
Skills and experience:
- Proven experience in a large and complex organisation, primarily in the financial services industry
- Demonstrated experience in delivering BluePrism Automation and/or PegaOpenspan implementations
- BluePrism and/or PegaOpenspan certification
- Experience in leading a second level support function
- Experience and exposure to Infrastructure operations
- Experience in incident management and delivering incident calls/communications
- Experience in agile ways of working
- Tangible experience in liaising with Senior Management
For more information or a confidential discussion, please contact Jan Hundleby on 02 8267 2469 quoting Job number 237490
To apply please click the 'Apply Now' button.
