Our client is based close to the CBD, looking for an IT Service Desk Team Coordinator for an initial 6 month contract.
Responsibilities include:
- Lead and manage the level 1 & 2 IT support teams to ensure effective service delivery to their customers
- Drive high quality service management through ITSM processes such as Incident Management
- Management of Application and Service Desk team personnel, providing direction, guidance and effective people management
- Coordination and support for the business systems and applications
- Supporting the Application and Service Desk teams during a M365 Implementation project
- Coordination of incidents and service requests
Key skills:
- Must have strong, recent experience working in a Service Desk Team lead or similar role
- A dedication to developing a high level of customer service
- The proven ability to lead and manage a team of IT support professionals
- Strong leadership with the ability to coach, mentor and inspire team members
- Solid experience with ITSM processes, ideally with ITIL certification
- Excellent communication and stakeholder engagement skills
For more information or a confidential discussion, please contact Gayle Truslove on 08 94231449 quoting reference 248214
To apply please click the 'Apply Now' button.
