IT Service Desk Coordinator

Location: Inner Suburbs Perth, Western Australia
Job Type: Contract
Posted: 22 days ago
Contact: Gayle Truslove
Reference: 248214

Our client is based close to the CBD, looking for an IT Service Desk Team Coordinator for an initial 6 month contract.

Responsibilities include:

  • Lead and manage the level 1 & 2 IT support teams to ensure effective service delivery to their customers
  • Drive high quality service management through ITSM processes such as Incident Management
  • Management of Application and Service Desk team personnel, providing direction, guidance and effective people management
  • Coordination and support for the business systems and applications
  • Supporting the Application and Service Desk teams during a M365 Implementation project
  • Coordination of incidents and service requests

Key skills:

  • Must have strong, recent experience working in a Service Desk Team lead or similar role
  • A dedication to developing a high level of customer service
  • The proven ability to lead and manage a team of IT support professionals
  • Strong leadership with the ability to coach, mentor and inspire team members
  • Solid experience with ITSM processes, ideally with ITIL certification
  • Excellent communication and stakeholder engagement skills

For more information or a confidential discussion, please contact Gayle Truslove on 08 94231449 quoting reference 248214

To apply please click the 'Apply Now' button.