About the role
The IT Service Desk Analyst investigates and resolves IT incidents, actions requests received through the Service Catalogue and provides advice about services provided. To provide a quality service, the IT Service Desk Analyst will keep the customer informed of the progress of their request and follow-up any outstanding actions.
The IT Service Desk Analyst works in a team environment comprising contractors and ASD Officers, providing services to a diverse range of customers. In this high paced environment, the ability to problem solve and develop new skills is essential. The role requires the IT Service Desk Analyst to work independently and also collaborate with team members and external support staff to resolve complex issues.
Skills and experience
OSITIVE VETTING (PV) holder is a MUST
Apply now for immediate consideration - contact Abegail Baniqued 02 9054 0955 quoting Job Reference: 207461
To apply please click the 'Apply Now' button.