Digital Banking - Production Support

Our client within the Banking/Finance Domain is seeking a Digital Banking - Production Support. This is a 6-month contract with views of extensions.

As the Digital Banking - Production Support you will play a key role in managing production issues related to Digital channels, work with relevant technology and local teams to expedite resolution, ensure root cause analysis, mitigation plan is published to serve as a reference to avoid recurrence. You will also champion remediation activities required for business incident such as managing and tracking timelines, securing approvals and working with multiple stakeholders required to complete the task.

The successful candidate will be responsible for:

• Track and manage the client and whitelabel partners digital production issues. Work with relevant technology and local teams to expedite solution.
• Ensure Root Cause Analysis and mitigation plan is published to serve as a reference to avoid recurrence.
• Support monthly weekend releases and perform business sanity testing.
• Work as problem solver in collaboration with Technology for production issues impacting digital channels.
• Provide weekly report on production issues and respective progress.
• Lead remediation activities required for business incident i.e. managing and tracking timelines, securing approvals and working with multiple stakeholders required to complete the overall task.
• Work with Digital Channel Managers and Subject Matter Experts in resolution of digital issues, bring innovations in tools to improve issue management.
• Meet Key Performance Indicators.
• Meet Customer Satisfaction and Net Promotor Score goals.
• Leverage local, regional and global relationships to ensure on time and expedited delivery of digital production issues and concerns.

The successful candidate will possess:

• Minimum 5 years work experience in a digital area of a financial institution
• Excellent numerical/analytical capability
• Strong, written and verbal communication skills
• Demonstrate leadership experience
• Ability to think strategically and then execute upon that design
• At least 3 year experience of working within project execution or production issue within a large institution
• Strong ability to plan and coordinate multiple streams of work to effectively deliver high-quality, sustainable results as required by the business
• Ability to handle multiple tasks and prioritize workload
• Lateral thinker who demonstrates drive and commitment to delivering timely resolutions
• Customer-centric
• Energetic and highly motivated
• Strive for continuous self-development and results oriented
• Strong supplier relationship management skills and experience
• Team player and proven leadership behaviors

For more information or a confidential discussion, please contact Jade De Silva and quote reference: Job #210734.