Seeking a number of Desktop Support Analyst / Technicians for short term contracts within government departments
1/ Desktop Support Analyst (Level 2) - 5-month contract (extensions)
Responsibilities
- Working with the Desktop and Service Desk team to provide IT support to staff and customers in the form of telephone, remote and/or face to face assistance.
- Deliver exceptional customer service through the triage, resolution and/or escalation of incident or service requests.
- Working co-operatively and collaboratively with the (ITB) team, as well as other stakeholders
- Be a self-starter to monitor, track and respond to work requests through the primary incoming channels (telephone, email, IT portal).
Skills required
- NV1 Clearance is mandatory for this role
- Exceptional customer service skills.
- Strong understanding of IT systems, particularly desktop support of end user computing (Laptop/Tablet devices), Windows Operating System and the Microsoft suite of applications (e.g. Office 365).
- Ability to adapt to a fast paced (and at times) frantic IT support environment.
- Prefer at least 1 year of experience in a technology support role or a demonstrable combination of training/experience to a similar level.
- Strong written and oral communication skills, particularly in discussing technical matters with non-technical people.
2/ Support Technician (Level 1) - 3-month contract (extensions)
Responsibilities
- Starting and monitoring laptop builds
- Asset tagging
- Find and fix faults
- Service equipment such as printers, projectors and IT networks
- Set up new equipment and upgrade existing systems
- Waste removal
Skills Required
- Baseline Clearance is mandatory for this role
- Knowledge of computer operating systems, hardware and software
- Analytical thinking skills
- Attention to detail
- Customer service skills
- Excellent verbal communication skills
- to be able to use a computer and the main software packages confidently
For more information or a confidential discussion, please contact Cinar Irfan on 02 6268 9702 quoting reference 245527
To apply please click the 'Apply Now' button
