Customer Service Operator

Job Title: Customer Service Operator
Contract Type: Contract
Location: Burwood East, Victoria
Salary: Negotiable
Reference: 179838_1512953883
Contact Name: John Cassisi
Contact Email:
Job Published: December 11, 2017 11:58

Job Description

  • Excellent rate with penalty rates
  • Based in the South East suburbs
  • Great starting point career opportunity

Our client, a leader within in the managed services and telecommunications industry has an excellent opportunity for a Customer Support Operator to join their team on an initial 12-month contract.

As a Customer Support Operator, you will support and coordinate activities within the Network Operation Centre (NOC), ensuring the appropriate and timely notification of network and maintenance statuses.

Supporting a busy NOC environment, you will be responsible for network incidents, diagnosing alarms and implementing remedial actions whilst also assessing customer impacts and incident severities.

Role includes the following.

  • Responsible for user support (telephone, email, and fax) and excellent customer service by providing tier 1 technical and non technical support.
  • Escalating any customer incidents that cannot be resolved within specified time frames to the relevant team members and work with them until the incident is resolved.
  • Liaising with all relevant teams to resolve any identified issue.
  • Assist the team during major incidents.
  • Identify, manage and mitigate risks to successfully maintain a highly accurate Asset Management Database.
  • Develop good customer relationships through excellent customer service.

Knowledge/Skills Required:

  • Understanding of Communication Systems, Radio Network and Network Management System is highly desirable, however not essential
  • Have worked in a help desk environment ideally 12 months;
  • Demonstrated experience in using customer relationship and incident management tools
  • Strong problem solving and troubleshooting skills required
  • excellent communication skills written/verbal

This is truly an excellent entry level opportunity to join a highly collaborative and motivated team of IT professionals. Essential will be your proactive approach, your ability to prioritise in a high pressure environment, whilst still focusing on providing high levels of customer service.

As part of this role a Police Clearance will be required. Working hours will be 12 hour shifts (40-45 hours a week /night shift work) and alternative weekend work will also be required. Shift penalties will also apply.

If you're passionate about working with a leading organisation and this sounds like the opportunity you have been seeking, please forward your resume or alternatively for a confidential conversation contact John on 03 8080 7260.