Position Title: IT Support Supervisor - FIFO
- An initial 12 months contract with possibility of extension with a mining client
- 5x2/4x3 roster
- Oversee the day-to-day delivery of IT support services to end-users
About the Company:
Our client is a leading global mining company, a key player in resource exploration, extraction, and sustainable practices worldwide.
The Role:
As the IT Support Supervisor, you will play a key role in ensuring the efficient delivery of IT support services at our site. This is a leadership position where you will oversee a team of support staff and contribute to the seamless operation of our IT systems.
Responsibilities:
Supervision and Leadership:
- Lead and mentor a team of end-user support personnel.
- Provide guidance to ensure the team meets service level objectives.
IT Service Management:
- Oversee the day-to-day delivery of IT support services to end-users.
- Collaborate with the IT department to address and resolve technical issues promptly.
User Training and Documentation:
- Develop and implement training programs for end-users on IT systems and applications.
- Create and maintain documentation to support end-users in utilizing technology effectively.
Incident Management:
- Manage and prioritize support tickets, ensuring timely resolution.
- Conduct root cause analysis for recurring issues and implement preventative measures.
Key Experience:
- Proven experience in an end-user support or IT supervisory role.
- Strong leadership and team management skills.
- Technical proficiency in IT systems, hardware, and software.
- Excellent problem-solving and communication skills.
Desirable Experience:
- Experience in FIFO operations is advantageous.
How to Apply:
If you are interested and possess the right experience, please apply now via the link to be considered.
Contact: Irene Yam - (08) 9423 1416 - (Job reference: 259385)
Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.
