IT Support Supervisor - FIFO

Location: Western Australia
Job Type: Contract
Posted: 3 months ago
Contact: Irene Yam
Discipline:
Reference: 259385

Position Title: IT Support Supervisor - FIFO

  • An initial 12 months contract with possibility of extension with a mining client
  • 5x2/4x3 roster
  • Oversee the day-to-day delivery of IT support services to end-users

About the Company:

Our client is a leading global mining company, a key player in resource exploration, extraction, and sustainable practices worldwide.

The Role:

As the IT Support Supervisor, you will play a key role in ensuring the efficient delivery of IT support services at our site. This is a leadership position where you will oversee a team of support staff and contribute to the seamless operation of our IT systems.

Responsibilities:

  • Supervision and Leadership:

    • Lead and mentor a team of end-user support personnel.
    • Provide guidance to ensure the team meets service level objectives.
  • IT Service Management:

    • Oversee the day-to-day delivery of IT support services to end-users.
    • Collaborate with the IT department to address and resolve technical issues promptly.
  • User Training and Documentation:

    • Develop and implement training programs for end-users on IT systems and applications.
    • Create and maintain documentation to support end-users in utilizing technology effectively.
  • Incident Management:

    • Manage and prioritize support tickets, ensuring timely resolution.
    • Conduct root cause analysis for recurring issues and implement preventative measures.

Key Experience:

  • Proven experience in an end-user support or IT supervisory role.
  • Strong leadership and team management skills.
  • Technical proficiency in IT systems, hardware, and software.
  • Excellent problem-solving and communication skills.

Desirable Experience:

  • Experience in FIFO operations is advantageous.

How to Apply:

If you are interested and possess the right experience, please apply now via the link to be considered.

Contact: Irene Yam - (08) 9423 1416 - (Job reference: 259385)

Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.