IT Service Governance Lead

Location: Adelaide CBD
Job Type: Permanent
Posted: about 1 month ago
Contact: Nic Gulliver
Reference: 262731

Working for a well-known brand with a supportive, collaborative culture. They are currently looking to hire a number of roles due to a re-structure. The core focus is to uplift, improve and standardise processes and systems.

This role is critical, and our client is ready to hire immediately.

We are looking to hire an experienced IT Service Governance Lead, to ensure service management procedures are successfully adopted, followed and continuously improved.

Position Accountabilities

  • Leads the development of process standards for effective project delivery and initiatives into Operational teams.
  • Ensures impact and risk of Service disruption is minimised.
  • Identifies risks and develops risk mitigation tactics.
  • Leads effective Change, Incident, Asset, Problem, CSI Management services with a standard, structured methodology / process.
  • Leads development of communications relevant to IT Service Management process initiatives.
  • Understands how changes and outages are communicated to the business and develop improvements.
  • Identifying issues with ITSM process and delivers ongoing improvements.
  • Leads as a process advocate for global IS operational processes.
  • Structures effective guardrails and governance for global Change and Emergency Change Approval Boards
  • Conducts periodic process audits and reviews and change reports to ensure communicate the quality and CSI opportunities of process related activities.

Essential experience required for this position includes:

  • Comprehensive experience of ITSM best practice and process engineering
  • Experience in ServiceNow or similar modern ITSM toolset.
  • Experience in Asset Management, CMBD process automation and the use of Application Programming Interfaces (APIs) in an IT operational environment.
  • Experience in standardisation of ITSM practices across a global service, consumed in multiple locations.
  • Experience and knowledge of Service Management principals, methodologies, and APIs.
  • Experience with large scale technology change environment.

Essential qualifications required for this position are:

  • ITIL certification
  • Lean, Six-Sigma or related process engineering discipline
  • Degree Qualified or Equivalent Tertiary and/or relevant work/industry experience in related IS/IT technical area

We are specifically looking for applicants based in Adelaide currently. Employees are typically in the office 4-5 days a week so you will need to be open to working full-time in the office. They have a number of benefits including 9 day fortnight option, share options, paid parental leave, gym and training and development. If you would like additional information about this role, please 'apply now'. We will provide a full brief to candidates suitable for the role.

Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.