Client Operation Delivery Analyst

Location: North Sydney
Job Type: Contract
Posted: about 1 month ago
Contact: Pravin Manandhar
Discipline:
Reference: 260055

About the Company:

Our client is an industry-leader producing solutions across various development areas, including networking, and wireless technology. Their commitment to advancement is evident in their continued leadership in these core domains.

About the Role:

You will be the main contact for customers, partners, and internal teams. You will handle manage, track, report, and resolve issues with customers' data, helping customers manage their hardware and software assets to reduce risks, lower costs, and enhance the overall customer experience. This role involves working closely with customers, partners, and the internal teams to deliver clear insights and ensure smooth lifecycle management for the end customer.

Responsibilities:

  • Accountable to ensure that the customer is in the correct contract, location, and service coverage level.
  • Lead implementation of Asset Management service.
  • Accountable for onboarding new customers, reconciliation from unrelated data sources and present business insights to customers
  • Learn customers' processes relating to data management; recommend changes to improve data management.
  • Identify discrepancies and execute processes.
  • Provide ongoing support to customers.
  • Cross functional collaboration required to execute on tasks.

Skills and Experience:

  • Analyse raw data sets with a focus on conducting data analysis and audits, requiring advanced Excel skills including macros, pivot tables, formulas, and slicing.
  • Proficiency in navigating large datasets and interpreting reporting is essential for this role.
  • Make sure customer data is accurate - create and carry out a plan to update databases with better information.
  • Be a strong communicator, take charge of customer interactions, and participate in reviews and visits.
  • Be able to make reports using Tableau and Excel, and knowing Power BI and other dashboard tools is a plus.
  • Produce reports for customers, account teams, and other important people.


For more information or a confidential discussion, please contact Pravin on pravin.manandhar@peoplebank.com.au quoting reference 260055.


To apply please click the 'Apply Now' button.

Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.