Technical Writer

Location: Randwick, New South Wales
Job Type: Permanent
Posted: 28 days ago
Contact: Nick Munro
Discipline:
Reference: 187554_1535436230

Technical Writer

The Role:

As part of a recent strategic review, this organisation has committed itself to a significant investment in technologies that will drive efficiencies for all users.

As the Technical Writer you will be responsible for supporting the implementation of a new service model across the organisation. The Technical Writer is accountable for documenting processes, knowledge base articles and website content.

Responsibilties:

  • Developing and maintaining an information architecture for key staff and student portals
  • Gathering and incorporating iterative usability feedback from focus groups
  • Documenting service catalogue knowledge base articles
  • Document business processes to assist with the rollout of the new service model.
  • Develop a clear understanding of the cross-Faculty and Division operations.
  • Interview, research and gather requirements for both process and system change.
  • Ensure strategic and operational objectives are supported by correct documentation, processes and intranet content developed and maintained by this role.

Skills & Experience

  • Have excellent verbal and written communication skills and the ability to establish effective working relationships with project and staff.
  • Extensive experience 5 + years as a technical writer.
  • Demonstrated experience in process mapping.
  • Excellent analytical skills.
  • Attention to detail.
  • Ability to collect, interpret and evaluate information to successfully write documentation, process maps and other materials.
  • Be comfortable working in a fast paced, sometimes ambiguous environment.
  • Strong organisational skills with the ability to multi-task and assist other team members with their tasks.
  • Strong MS Office skills, particularly Excel, PowerPoint as well as Visio, Jira and WordPress
  • A relevant degree with substantial proven experience or an equivalent level of knowledge gained through any other combination of relevant education, training and/or experience.

For more information or a confidential discussion, please contact Nick Munro quoting reference: 187554.

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