Service Management Analyst (Quality Assurance)

Job Title: Service Management Analyst (Quality Assurance)
Contract Type: Contract
Location: Melbourne CBD, Victoria
Salary: Negotiable
Start Date: ASAP
Reference: 210960_1619506711
Contact Name: Lavanya Swamy
Contact Email:
Job Published: April 27, 2021 16:58

Job Description

  • 6 months opportunity + extension option
  • ASAP start
  • Australia's Big Brand


We are looking for a Service Management Analyst with experience in ServiceNow and a background in Quality Assurance/testing to work for one of the Australia's Retail Giant.

Experience required:

  • 5+ years service management experience, specifically in analytics and reporting
  • Experience with ServiceNow in an analyst and/or reporting role
  • Having a testing background is highly desired
  • Expert data extraction, reporting and presentation skills
  • Experience in Customer engagement and satisfication
  • Highly developed conceptual thinking and organisational problem solving skills with proven ability to analyse complex problems

For more information or a confidential discussion, please contact Lavanya Swamy quoting reference number #210960

Please click the apply button.