Service Management Analyst (Quality Assurance)

Location: Melbourne CBD, Victoria
Job Type: Contract
Posted: 13 days ago
Contact: Lavanya Swamy
Discipline:
Reference: 210960_1619506711

  • 6 months opportunity + extension option
  • ASAP start
  • Australia's Big Brand

Overview:

We are looking for a Service Management Analyst with experience in ServiceNow and a background in Quality Assurance/testing to work for one of the Australia's Retail Giant.

Experience required:

  • 5+ years service management experience, specifically in analytics and reporting
  • Experience with ServiceNow in an analyst and/or reporting role
  • Having a testing background is highly desired
  • Expert data extraction, reporting and presentation skills
  • Experience in Customer engagement and satisfication
  • Highly developed conceptual thinking and organisational problem solving skills with proven ability to analyse complex problems

For more information or a confidential discussion, please contact Lavanya Swamy quoting reference number #210960

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