Service Desk Technician

Job Title: Service Desk Technician
Contract Type: Contract
Location: Canberra, Australian Capital Territory
Salary: Negotiable
Reference: 212526_1619158025
Contact Name: Smilin John
Contact Email:
Job Published: April 23, 2021 16:07

Job Description

Service Desk Technician

  • Australian Citizen - No Clearance Required
  • Contract with top Federal Government Client
  • Level 1 and 2 Service Desk support

Our top Federal Government client is seeking a Service desk technician who will maintain software documentation, policies, and procedures.

About the role:

  • Provide high quality user oriented level 1 and 2 Service Desk support for account management, hardware, network and operating systems.
  • Apply best practice, experience, common sense, and imagination to contribute to the design and development of the Institute's computing environment.
  • Assist in the evaluation, selection, procurement, and installation of Windows hardware and software components. This includes registering new hardware into our asset management system and installing/removing hardware from user workstations.
  • Maintain clear and up-to-date system and software documentation, policies, and procedures.
  • Under the direction of the team leader, perform routine systems administration tasks, including user account management, monitoring of activities, and backup tasks.

You will have:

  • Strong preference for M365 skills.
  • Management of customer needs in a professional, organised and friendly manner
  • Ensure the effective, prudent and accountable use of resources by ensuring compliance with relevant IT policies, guidelines and procedures.

For more information or a confidential discussion, please contact Smilin John on 02 62689720 quoting reference 212526.

To apply please click the 'Apply Now' button.