This well-known Corporate company based in Melbourne's East is expanding their team and looking for a passionate Level 1-2 Service Desk Consultant.
We are looking for an exceptional and passionate Service Desk Consultant to join this progressive company on an initial 6 month contract.
The role:
- Level 1 Service Desk Consultant
- Remote and onsite support
- Desktop management
- Rather than reactive 'break/fix' support this role will provide proactive monitoring to resolve issues before they make an impact
Responsibilities:
- Provide timely and high-quality resolutions to customer incidents and service requests following agreed process guidelines, work practises and industry leading service standards.
- Communicate effectively with customers, providing a high level of customer service within Service Level Agreements
- Be an enthusiastic, positive and energetic team member who provides mentoring and coaching to other staff
Technical Skills:
- Exceptional interpersonal and customer service skills
- Strong problem solving and analytical skills, with the ability to effectively multi task and drive for great outcomes
**Experience within customer service/high volume highly regarded**
