Service Desk Consultant

Job Title: Service Desk Consultant
Contract Type: Contract
Location: Hawthorn, Victoria
Salary: Negotiable
Start Date: 15 January
Reference: 179882_1513035965
Contact Name: Nicole Leishman
Contact Email:
Job Published: December 12, 2017 10:46

Job Description

My Client is looking for a dynamic 1st Level support resource to join their newly formed team.

There are two shifts that require coverage Day Shift which is from 8:00am and Night Shift from 10:00pm.

You will need to have:

  • Come from a strong Retail background i.e: Coles, Officeworks, Myer, Woolworths
  • Demonstrable first level support experience and follow through on issues end to end
  • Excellent troubleshooting skills
  • Microsoft knowledge - Server Log in/Schedules/ Errors. - Basics
  • Can do Attitude
  • Excellent phone manner and customer service skills

You will be responsible for:

  • Logging all contacts (feedback, incidents, requests for service & request for information) received via telephone, email, internet and fax within the Incident Management System
  • Providing initial diagnosis and resolution of service calls from customers
  • Providing initial work around to restore service to customer
  • Liaising with product specialists to ensure service calls are resolved within agreed service targets
  • Updating Incident Management System with comments, Internal and/or Customer as required
  • Track the progress of the incident to ensure service is restored within the agreed targets
  • Regularly update open incidents with appropriate comments to reflect actions and progress

If you think you match this requirement then apply below!