My Client is looking for a dynamic 1st Level support resource to join their newly formed team.
There are two shifts that require coverage Day Shift which is from 8:00am and Night Shift from 10:00pm.
You will need to have:
- Come from a strong Retail background i.e: Coles, Officeworks, Myer, Woolworths
- Demonstrable first level support experience and follow through on issues end to end
- Excellent troubleshooting skills
- Microsoft knowledge - Server Log in/Schedules/ Errors. - Basics
- Can do Attitude
- Excellent phone manner and customer service skills
You will be responsible for:
- Logging all contacts (feedback, incidents, requests for service & request for information) received via telephone, email, internet and fax within the Incident Management System
- Providing initial diagnosis and resolution of service calls from customers
- Providing initial work around to restore service to customer
- Liaising with product specialists to ensure service calls are resolved within agreed service targets
- Updating Incident Management System with comments, Internal and/or Customer as required
- Track the progress of the incident to ensure service is restored within the agreed targets
- Regularly update open incidents with appropriate comments to reflect actions and progress
If you think you match this requirement then apply below!