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Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Contract
Location: Inner Suburbs Perth, Western Australia
Industry:
Salary: Negotiable
Reference: 242126_1645504612
Contact Name: Maria Hecto
Contact Email: Priyanka.Shah@peoplebank.com.au
Job Published: February 22, 2022 15:36

Job Description

Our client is looking for a Service Desk Analyst with great communication skills.

Skills:

  • Excellent customer service skills
  • Excellent communication skills (written, oral and interpersonal).
  • Sound analytical and problem solving skills.
  • Ability to take ownership of escalated issues and coordinate with appropriate resources to resolve them in a timely manner.
  • Ability to document, track, monitor, follow up and prioritise customer support requests to ensure a timely resolution and transfer information to knowledge base.
  • Good time management and multi-tasking skills.
  • Good knowledge of Windows based environment, common hardware, common office productivity applications and Active Directory.
  • Awareness of ITIL methodology.

Responsibilities:

  • Service request logging and tracking
  • First point of contact for all enquiries
  • Problem management and Call escalation management
  • Service desk management
  • Remotely supporting customer requests and incidents by phone and email
  • Controlling and monitoring the ticket system

If you are interested and have the required skills, please apply now via the link below to be considered.

Contact: Maria Hecto - 9423 1407 - (Job reference: 242126)