Our client is looking for a Service Desk Analyst with great communication skills.
Skills:
- Excellent customer service skills
- Excellent communication skills (written, oral and interpersonal).
- Sound analytical and problem solving skills.
- Ability to take ownership of escalated issues and coordinate with appropriate resources to resolve them in a timely manner.
- Ability to document, track, monitor, follow up and prioritise customer support requests to ensure a timely resolution and transfer information to knowledge base.
- Good time management and multi-tasking skills.
- Good knowledge of Windows based environment, common hardware, common office productivity applications and Active Directory.
- Awareness of ITIL methodology.
Responsibilities:
- Service request logging and tracking
- First point of contact for all enquiries
- Problem management and Call escalation management
- Service desk management
- Remotely supporting customer requests and incidents by phone and email
- Controlling and monitoring the ticket system
If you are interested and have the required skills, please apply now via the link below to be considered.
Contact: Maria Hecto - 9423 1407 - (Job reference: 242126)
