Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Contract
Location: Adelaide, South Australia
Salary: Negotiable
Start Date: ASAP
Reference: 211351_1617066474
Contact Name: Craig Salmon
Contact Email:
Job Published: March 30, 2021 12:07

Job Description

Peoplebank is a supplier to the Federal Government and is seeking an experience Service Desk professional for a 9-month fixed term contract.

In this role you will be responsible for:

  • Providing ICT and Corporate assistance and support to both staff and members of the public.
  • Work to a roster answering phones calls from a queue and managing a ticket workload.
  • Apply troubleshooting techniques to resolve client queries at first point of contact.
  • Use investigatory skills to determine the nature of a call while building rapport with the client.
  • Follow and document prescribed procedures.
  • Perform additional tasks as required from time to time by the Operations Manager Services@ABS.

To be selected for this role you must be:

  • An Australian Citizen (please do not apply unless you are an Australian Citizen).
  • Experience in a Service/Help Desk role.
  • Able to demonstrate high level verbal and written communication skills.

For further information please call Craig Salmon on 08 8112 7403. Otherwise please send your application via the link.

SA: LHS 296564