Peoplebank is a supplier to the Federal Government and is seeking an experience Service Desk professional for a 9-month fixed term contract.
In this role you will be responsible for:
- Providing ICT and Corporate assistance and support to both staff and members of the public.
- Work to a roster answering phones calls from a queue and managing a ticket workload.
- Apply troubleshooting techniques to resolve client queries at first point of contact.
- Use investigatory skills to determine the nature of a call while building rapport with the client.
- Follow and document prescribed procedures.
- Perform additional tasks as required from time to time by the Operations Manager Services@ABS.
To be selected for this role you must be:
- An Australian Citizen (please do not apply unless you are an Australian Citizen).
- Experience in a Service/Help Desk role.
- Able to demonstrate high level verbal and written communication skills.
For further information please call Craig Salmon on 08 8112 7403. Otherwise please send your application via the link.
SA: LHS 296564
