Our Client an Internationally recognised Organisation within the Private HealthCare Sector is looking for a Service Desk Analyst to join their expanding team to provide Techincal support to their customer Base
Essential
- Minimum of 1-3 years' experience in an IT Helpdesk/ Service desk support role
- Demonstrated hardware diagnostic skills
- Strong Customer service background
- Demonstrated high level of interpersonal and communication skills
Skills and Responsibilities
- Tier 1 support and incident resolution for application software, commercial and in-house, alongside Hardware support and incident resolution
- in accordance with agreed service levels
- creation of IT Incidents, and coordinate fulfilment of Incidents
- Perform initial analysis, prioritisation and resolution of service requests, referring to senior support analysts,
- Tier 2 and Tier 3 support or third party providers as appropriate
- Perform and coordinate end to end Tier 1 service request fulfilment and Incident management processes to ensure service requests and Incidents are completed within specific timeframes
- Effectively categorise, communicate and negotiate the priority of service requests and Incidents
- Provision of feedback to customer sites on the status and progress of requests and updating the Incident status accordingly
- Maintain documentation and ensure adherence to IT policies and procedures
- Perform user account administration in accordance with Company procedures
- Maintain positive, professional and productive relationships with customers and other IT staff
- Monitor the performance of local hospital IT Infrastructure and ensure daily backups complete
- Conduct site visits to provide personalised support and ensure ITC infrastructure is maintained in optimal condition in a secure environment
If interested in this role or For more information or a confidential discussion, please contact Richard Bissitt on Richard.Bissitt@peoplebank.com.au>quoting reference 198276
