Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Contract
Location: St Leonards, New South Wales
Salary: Negotiable
Reference: 198276_1569304791
Contact Name: Richard Bissitt
Contact Email:
Job Published: September 24, 2019 16:35

Job Description

Our Client an Internationally recognised Organisation within the Private HealthCare Sector is looking for a Service Desk Analyst to join their expanding team to provide Techincal support to their customer Base


  • Minimum of 1-3 years' experience in an IT Helpdesk/ Service desk support role
  • Demonstrated hardware diagnostic skills
  • Strong Customer service background
  • Demonstrated high level of interpersonal and communication skills

Skills and Responsibilities

  • Tier 1 support and incident resolution for application software, commercial and in-house, alongside Hardware support and incident resolution
  • in accordance with agreed service levels
  • creation of IT Incidents, and coordinate fulfilment of Incidents
  • Perform initial analysis, prioritisation and resolution of service requests, referring to senior support analysts,
  • Tier 2 and Tier 3 support or third party providers as appropriate
  • Perform and coordinate end to end Tier 1 service request fulfilment and Incident management processes to ensure service requests and Incidents are completed within specific timeframes
  • Effectively categorise, communicate and negotiate the priority of service requests and Incidents
  • Provision of feedback to customer sites on the status and progress of requests and updating the Incident status accordingly
  • Maintain documentation and ensure adherence to IT policies and procedures
  • Perform user account administration in accordance with Company procedures
  • Maintain positive, professional and productive relationships with customers and other IT staff
  • Monitor the performance of local hospital IT Infrastructure and ensure daily backups complete
  • Conduct site visits to provide personalised support and ensure ITC infrastructure is maintained in optimal condition in a secure environment

If interested in this role or For more information or a confidential discussion, please contact Richard Bissitt on>quoting reference 198276