L2 Support Analyst to provide support, solving incidents in line with organizational requirements as part of a dynamic team.
- Key career opportunity to join a local government council
- Service Desk Support in a large enterprise environment
- Onsite L2 support located in the Sydney's South
Our key client is looking for a Service Desk Analyst, responsible for the provision of IT support services via telephone, email and face to face services.
Key responsibilities;
- Provide highly developed customer service and support to users to solve incidents and minimise impact and loss of productivity
- Manage competing priorities between inbound calls and queue management within the enterprise ticketing system
- Provision accounts and access in line with security and approval processes
- Clearly and accurately document activities and client experience/context within ticketing system
Experience Required
- Prior experience in using and supporting ICT in a professional environment, this includes demonstrated ability in using enterprise ICT products and other computer applications.
- Excellent verbal communication skills in providing instructions, advising and consulting.
- Proficiency in documenting technical investigation and outcomes accurately and concisely.
- Demonstrated time management skills and ability to manage competing priorities. Be able to manage self to deadlines.
If this sounds like you, please APPLY NOW.
Reference number: 244228
