L2 Support Analyst

Job Title: L2 Support Analyst
Contract Type: Contract
Location: Sutherland, New South Wales
Salary: Negotiable
Start Date: ASAP
Reference: 244228_1646369179
Contact Name: Masood Khan
Contact Email:
Job Published: March 18, 2022 09:24

Job Description

L2 Support Analyst to provide support, solving incidents in line with organizational requirements as part of a dynamic team.

  • Key career opportunity to join a local government council
  • Service Desk Support in a large enterprise environment
  • Onsite L2 support located in the Sydney's South

Our key client is looking for a Service Desk Analyst, responsible for the provision of IT support services via telephone, email and face to face services.

Key responsibilities;

  • Provide highly developed customer service and support to users to solve incidents and minimise impact and loss of productivity
  • Manage competing priorities between inbound calls and queue management within the enterprise ticketing system
  • Provision accounts and access in line with security and approval processes
  • Clearly and accurately document activities and client experience/context within ticketing system

Experience Required

  • Prior experience in using and supporting ICT in a professional environment, this includes demonstrated ability in using enterprise ICT products and other computer applications.
  • Excellent verbal communication skills in providing instructions, advising and consulting.
  • Proficiency in documenting technical investigation and outcomes accurately and concisely.
  • Demonstrated time management skills and ability to manage competing priorities. Be able to manage self to deadlines.

If this sounds like you, please APPLY NOW.

Reference number: 244228