Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Permanent
Location: Brisbane, Queensland
Salary: Negotiable
Start Date: ASAP
Reference: 243864_1645664789
Contact Name: Carrie Watts
Contact Email:
Job Published: February 24, 2022 12:06

Job Description

Our client has a requirement for a Service Desk Analyst to join their small team that provide 1st and 2nd level technical support to over 1000 internal users across Australia, New Zealand, Hong Kong and Singapore.

Do you have a passion for technology, love customer service and looking for an opportunity to grow? This is the opportunity for you!

About the Company

With over 1,000 internal employees and 20,000 employees out working on client sites, our client is one of Australasia's largest employers.

What in it for you

  • Opportunity to become part of a high performing and long standing team
  • Grow and develop your techncial skill set, opportunity to become a system/application owner/specialist
  • Not just BAU, get involved in project work
  • Attractive salary package with reward and recognition programs in place
  • Learning and development opportunities

Skills and experience

  • Demonstrated experience providing 1st and 2nd level technical support to 500 + users within a MS Windows Environment
  • Comfortable and have exposure for dealing, talking and handholding with senior team \ executive
  • Ability to multi-task, work autonomously and handle peak periods in a cool and calm manner
  • Tech savvy with working knowledge of Windows environment, some but not required tech skills: Mac, Citrix, SQL.
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Customer-oriented

For more information or a confidential discussion, please contact Carrie Watts on 07 3003 7644 quoting reference 243864.

To apply please click the 'Apply Now' button.